Return & Refund Policy

Eligible for replacement

• Item arrives damaged or broken
• Item is defective or doesn't work as expected
• The wrong item was sent

You have 7 days from delivery to reach out and request a replacement.

Not covered

Opened, used, or tampered products cannot be replaced — hygiene first, always. Bundles, accessories, lubricants, battery-operated items, and strokers are also excluded, along with any items purchased from third parties.

How it works

Contact us via WhatsApp or email with your Order ID and a photo of the issue. We typically respond within 1–2 business days. Once approved, we arrange free pickup and dispatch an identical replacement — no exchanges for a different product.

Key limitations

Each order qualifies for a single replacement request. A replacement carries the remaining warranty from your original purchase date — not a fresh warranty period.

Contact

Email: care@goosebump.love
WhatsApp: +91 74289 14761